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Automated case management project

The Finnish National Agency for Medicines enables electronic official communication and adopts automated case management. NAM’s case management system, delivered by Capgemini, is based on the Microsoft MOSS 2007 platform, which provides a flexible way for implementing the special case management requirements.

With the investment on automated case management, NAM strives toward smoother customer service and operational efficiency.

This section provides information on the automated case management project. Frequently asked questions will also be answered on this section.

 

Updated 13.3.2008